RETURN & REFUND POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for  an exchange or store credit. See below for more detailed information regarding return policy. Thanks for purchasing our product from our website https://theholisticbar.com.

We offered 30 days for an exchange or store credit to our customers If 30 days or more have passed since your purchase, we cannot offer you an exchange of our product.
 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

 RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

● Returns have to be sent via registered mail

● Delivered item is defective, wrong items, and faulty.

● All items have to be in their original packaging and well packed for shipping

● A print-out of the invoice must be included

● Any item that does not meet the conditions above will not be refunded or exchanged.

● It is the customer's responsibility to ensure the safe and undamaged arrival of the 

returned item(s). Exchanges  or store credit will be given  after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorize you to do so.

Customers should email us at theholisticbar@theholisticbar.com for the return address, and to inform us of which products are returned, the parcel tracking number and details for us to process it.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Generally, we offer store credit or a product exchange .

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a week or banking time). 

ORDER CANCELLATION

If you cancel your order BEFORE it has been shipped, then you can change and cancel the order. It is required that the user  contact us within 12 hours regarding order cancellation or change. 

Once the product is packaged and ready for the shipping then you're not eligible to cancel it anymore.’

EXCHANGES (IF APPLICABLE)

We only exchange items if they are a wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at theholisticbar@theholisticbar.com with details of the product and the defect. 

 GIFTS

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you via email or a code given to be redeem at The Holistic Bar store.

 SHIPPING
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.